Right of withdrawal

Prices and cancellation conditions

1. Prices

The prices stated in the course programs or in the online portal or, e.g. in the case of company events, the prices agreed individually in writing shall apply to participation in MindArt training, seminar or special events.  

The participation fee is due for payment immediately upon receipt of the invoice, in any case before the start of the event. If the participation fee has not been paid by the start of the event, participation is unfortunately not possible.  

The prices include the training services, the training documents according to availability in German or English unless otherwise stated. Participants will also receive a written confirmation of participation and, in the case of a passed exam, a certificate. Other costs in connection with the training, such as accommodation or full board costs and travel expenses are to be borne by the participant. In case of booking services of the Mind Art Hotel or another hotel, this is subject to a separate contractual relationship between the customer and the hotel. A no-show or only temporary participation in an event does not entitle to a reduction of the participation fee.

2. Cancellation conditions for open seminars, training and further education courses

Cancellation / Withdrawal from individual seminars
Cancellation of an individual seminar must be made in writing by mail, fax or e-mail. A possible cancellation must be received in writing at least 21 days before the start of the course. A handling fee of 50,- EUR will then be charged. In case of later cancellation, the seminar fee must be paid in full, unless a substitute participant can be provided. This also applies in the case of cancellation at short notice due to illness or discontinuation of course participation.

Cancellation / Withdrawal from training and further education courses
Cancellation of training and further education courses must be made in writing by mail, fax or e-mail. The following provisions apply:
If the withdrawal is made up to 60 days before the start of the training, a cancellation fee of 5% of the training fees must be paid. If the written notice of withdrawal is received up to 30 days before the start of the training, the cancellation fee will be increased to 10% of the fees. If the cancellation occurs later than 30 days before the start of the training, the entire training fees are due for payment, unless a substitute person can be provided who assumes the rights and obligations of this training / continuing education contract without restriction.

If the cancellation is made 3 months or earlier before the start of the event, it is free of charge; any participation fees already paid will be refunded by MindArt.  
If the cancellation is made between 3 months and 4 weeks before the start of the event, a processing fee of Euro 150.00 plus VAT will be charged for single-part events and Euro 300.00 plus VAT for multi-part events; any participation fees already paid in excess of this will be refunded by MindArt.
In the event of a later cancellation, 75% of the participation fee will be charged.
If, in the case of a multi-part event, participation in the subsequent event is cancelled after the first part, there is no entitlement to a refund of part of the fee or to participation in another closed group.

3. Cancellation conditions in-house measures

If a customer cancels a booked in-house measure/event (trainings, also workshops, coachings, mediations and special events booked within the scope of consulting orders), the following conditions apply:

If the cancellation is made 3 months or earlier before the start of the event, it is free of charge; any participation fees already paid will be refunded by MindArt.  
If the cancellation is made between 3 months and 6 weeks before the start of the event, 50% of the agreed fee will be due.
In case of a later cancellation, 75% of the participation fee will be charged.

4. Coachings/Mediationen

If a client cancels a booked coaching or mediation session, the following conditions apply:

If the cancellation is made 2 weeks or earlier before the start of the session, it is free of charge 
If the cancellation is made between 2 weeks and 48 hours prior to the start of the session, 50% of the agreed fee will be charged
In case of later cancellation, 100% of the session fee will be charged.